LEGAL

Shipping Policy

Last updated: May 14, 2026

We ship Frigid Rigid Fiberglass Ice Chests from our shop in Fort Myers, Florida to addresses across the United States — and internationally: if you're willing to pay the shipping, we'll ship it. International rates are calculated at checkout. Standard ground for smaller items, LTL freight for the big ones. Shipping is calculated at checkout — live carrier rates plus a $50 handling fee.

The short version: we'll get your Frigid Rigid to you safely, and we'll tell you exactly when to expect it.

Where We Ship

United States only at launch. We ship to all 50 states. Alaska, Hawaii, and Puerto Rico require a freight quote — contact us before ordering and we'll get you a number.

International: we don't currently offer international checkout. If you're outside the United States and want a Frigid Rigid, email sales@frigidrigid.com with the model you want and your address. We'll quote international freight case by case.

Free Shipping Threshold

Shipping is calculated at checkout: live carrier rates plus a $50 handling fee, based on weight, dimensions, and destination.

Rates cover standard ground service. Expedited or freight upgrades are extra.

Lead Times

Every Frigid Rigid is built by hand in the United States. We've been doing it since 1980. Each one takes time.

• Ice chests, Setback Series, coffin boxes, refrigerators & freezers: 3-4 weeks from order — every one is hand-built per order
• Custom-fit / custom-color items: 4-6 weeks from order
• In-stock accessories & replacement parts: ship within a few business days
• OEM / bulk orders: quoted per order

Lead times above are estimates based on current shop capacity. We confirm the lead time for your specific order on your order confirmation. If anything changes during the build, we'll email you.

How We Ship

We use different carriers depending on the size of the item:

• Standard ground (UPS / FedEx) — for smaller Ice Chests, Cushions, Slides, Accessories, and Gas Shock products.
• LTL freight (motor freight carrier) — for oversize items, including larger Ice Chests (over 30"), Coffin Boxes, and Refrigerators & Freezers.

LTL Freight — Important to Know

LTL freight ships on a pallet aboard a tractor-trailer. There are a few things worth understanding before your order arrives:

• Curb delivery only. The driver will bring the pallet to the end of your driveway or the curb in front of your business. The driver is not required to move the item indoors, into a garage, or to a specific room. You are responsible for moving the item to its final location after delivery.
• Liftgate service is available on request for an additional charge. A liftgate lowers the pallet from the truck to ground level — useful if you don't have a loading dock or forklift.
• Appointment delivery. The freight carrier will call you 24-48 hours before delivery to schedule a 2-4 hour window. Be available at the phone number you provided.
• Signature required. Someone over 18 must be present at delivery to sign for the shipment.
• Inspect before signing. Inspect the pallet and the cooler for visible damage before you sign the delivery receipt. If you see damage, note it on the receipt before signing and call us within 24 hours. This protects your right to a claim.

Tracking

You'll receive a shipping notification email with a tracking number when your order leaves the shop. Standard ground packages can be tracked end-to-end. LTL freight tracking is less granular but you'll see major milestones (picked up, in transit, out for delivery) and the carrier will call you to schedule.

Damaged in Transit

If your Frigid Rigid arrives damaged, contact us within 7 days of delivery at sales@frigidrigid.com with:

• Your order number
• Photos of the damage (the box / pallet AND the product itself)
• A brief description of what you found

We'll make it right — replacement, repair, or refund, depending on the nature of the damage. Damage claims after 7 days are harder to resolve because the carrier's window for filing has typically closed.

Alaska, Hawaii, Puerto Rico

These destinations require a custom freight quote. Email us with the model you want and the shipping address before ordering and we'll get back to you within one business day.

P.O. Boxes and APO/FPO Addresses

We can't ship oversize items (any LTL freight) to P.O. boxes. Smaller items can ship via standard ground to a P.O. box. APO/FPO addresses: contact us before ordering — we'll do our best.

Order Changes and Address Corrections

Once an order has shipped, address changes are difficult and sometimes impossible. Contact us as soon as you spot a problem and we'll do everything we can. After an LTL freight shipment is in transit, address re-routes typically carry a carrier fee that we have to pass through.

Returns

Returns are covered in the Warranty + Return Policy. Quick summary: 30-day Performance Guarantee on standard items, full refund if you don't agree it outperforms plastic. Custom-fit and custom-color orders are not eligible for the Performance Guarantee.

Contact

Questions about shipping? Reach Frigid Rigid:

• Email: sales@frigidrigid.com
• Phone: (239) 433-4447
• Mail: Frigid Rigid, 16101 Parallel Drive #150, Fort Myers, FL 33913

Related policies: Privacy Policy · Terms of Service · Warranty + Return Policy