The Frigid Rigid "Fantastic Compared To Plastic" 30-Day Performance Guarantee

30 days.
Or we buy it back.

Use your Frigid Rigid Ice Chest for 30 days and if you don't agree that it performs better and provides a better user experience, we will buy it back.

Shop the Catalog →Or see how it works ↓
// How it works

Three steps. No risk.

// Step one

Buy your chest

Order a standard, in-stock Fiberglass Ice Chest model directly from frigidrigid.com — custom-fit and custom-color builds are covered by the warranty instead.

// Step two

Run it 30 days

Use it on the boat, at the dock, in the truck — wherever you'd run a plastic cooler. Put it to work.

// Step three

We buy it back

If you don't agree that it performs better and provides a better user experience, we will buy it back.

Questions about eligibility, freight, or how to start a return? Contact us.

// Why we can say it

It's a performance guarantee — not a vague one.

The boldest thing a brand can do is remove the risk of the purchase. We can, because this isn't a fuzzy "satisfaction" promise — it's tied to the one thing that matters: a fiberglass ice chest outperforms plastic. There's a reason fiberglass is used to make boats. Here's why we're confident enough to buy it back.

01
No heat absorption Plastic absorbs and radiates heat — it melts your ice. Fiberglass reflects and dissipates it. Far better ice retention, no cool-down.
02
No warping Plastic warps over time, breaking the seal. A Frigid Rigid won't — the seal holds for years.
03
No stain, no stink Plastic is porous, so it stains and holds odor. Fiberglass isn't — it won't stain or stink.
04
Easy to clean Mold wipes off fiberglass. On a plastic cooler, removing it can be monumental.
05
Built to your space Hand-built means we make it to fit — 80 sizes, unlimited options. Plastic comes in whatever the mold makes.
06
Made in the USA since 1980 The only fiberglass ice chest made in America, hand-built since 1980, innovating ever since.
// The fine print

The details.

The promiseUse your Frigid Rigid Ice Chest for 30 days and if you don't agree that it performs better and provides a better user experience, we will buy it back.
Full terms & conditions
What's covered Standard, in-stock Fiberglass Ice Chest models purchased directly from frigidrigid.com. Any reason — you don't have to prove the product failed, you just have to tell us it didn't outperform your previous cooler.
What's refunded The refund includes the original product price and the original shipping you paid. It does not include any expedited shipping upgrade.
Custom builds & custom colors Custom-fit (made-to-spec) products. Because these are built to your specification — your dimensions, your gel-coat color match — they're not eligible for the 30-Day Performance Guarantee. They are still covered by our limited warranty against manufacturing defects.Custom-color products with non-standard gel-coat colors. Same reasoning.
OEM, dealer & third-party purchases Products purchased through OEM, dealer, or third-party channels — those returns go through the original seller. Accessories, Slides, Cushions, and Gas Shock products purchased separately — these are typically not the items the Guarantee was designed for. Contact us if you have a concern and we'll work it out.
How to Use the Guarantee 1. Within 30 days of delivery, email sales@frigidrigid.com with the subject line "30-Day Guarantee Return" and your order number.2. Tell us briefly why you're returning it. We'd appreciate honest feedback — it helps us improve.3. We'll send you return shipping instructions. Return shipping is paid by the customer.4. Once we receive the product back and confirm it's in usable condition (normal wear is fine — it's a cooler, we expect you used it), we'll issue a full refund to your original payment method.5. Refunds typically post within 5-10 business days of our receiving the return.
// Nothing to lose

Run it 30 days.
We'll buy it back if we're wrong.

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