The Warranty

Built to
outlast the boat.

Every Frigid Rigid carries a limited lifetime warranty against manufacturing defects. The build is covered for the long haul — the full terms are below.

Read the terms ↓Read the 30-Day Guarantee →
// Why a Frigid Rigid Ice Chest lasts so long

The build behind the warranty.

The reason we can stand behind our ice chests for the long haul is the construction. Every Frigid Rigid ice chest is constructed of hand-built fiberglass, built one at a time in the USA. Here's what that build does that plastic can't.

01
Won't warp like plastic Roto-molded plastic warps over time and breaks its seal. A hand-built fiberglass shell holds its shape and its seal for years.
02
Marine-grade gel coat Interior and exterior are finished in smooth, weather-resistant marine-grade gel coat — it won't stain, won't stink, and wipes clean.
03
316 marine-grade stainless hardware The same grade of stainless used on boats. Built to take saltwater and sun without corroding.
04
2" rigid foam + "3-D" rubber gasket 2" rigid polyurethane foam insulation and a long-life rubber "3-D" gasket seal — engineered to keep performing year after year.
05
Hand-built, one at a time Not stamped out by a machine. Each chest is hand-built fiberglass, built by hand the same proven way since 1980.
06
Made in the USA since 1980 The only fiberglass ice chest made in America — built the same proven way for generations, with the longevity to prove it.
// Guarantee vs Warranty

Two promises. Don't mix them up.

// Short-term

The 30-Day Guarantee

Use your Frigid Rigid Ice Chest for 30 days and if you don't agree that it performs better and provides a better user experience, we will buy it back.

// Long-term

The Warranty

A limited lifetime warranty against manufacturing defects for the original purchaser — standing behind the fiberglass, gel coat, and hardware over time. Full terms below.

The 30-Day Guarantee is our buy-it-back promise on a new purchase — its full terms live on the Guarantee page. The Warranty is the long-term promise on the build itself; those terms are below.

// The fine print
Last updated: July 23, 2026

The warranty terms.

Limited Lifetime Warranty Against Manufacturing Defects

Every Frigid Rigid is covered by a limited lifetime warranty against manufacturing defects for the original purchaser.

What's Covered

  • Gel-coat finish defects — bubbling, delamination, or cracking traceable to manufacturing rather than to use or impact
  • Fiberglass structural integrity — cracks, splits, or layer separation in normal use
  • Hardware functional defects — hinges and mounting hardware that fail in normal use due to a defect in materials or workmanship

What's Not Covered

  • Latch — not covered by the limited warranty. Replaceable part; we sell replacements.
  • Gas shock — not covered by the limited warranty. Replaceable part; we sell replacements.
  • Drain plugs — not covered by the limited warranty. Replaceable parts; we sell replacements.
  • Normal wear and use — gel-coat scratches, scuffs, fading from sun exposure, and surface marks that come from years of doing what an ice chest is supposed to do
  • Damage from misuse — drops from height, using the cooler as a step or seat beyond its rated load, exposure to temperatures or chemicals well outside normal use
  • Damage from modifications — drilling holes, adding aftermarket parts, painting over the gel coat, refinishing, or any alteration that changes the product from how we built it
  • Cosmetic damage from impact — if you drop something heavy on the lid and it cracks, that's not a manufacturing defect
  • Wear and tear on consumable parts — rope handles, foam handle covers, and drain plug gaskets are designed to be replaceable; if they wear out from normal use, we sell replacements
  • Damage during transit — covered by our shipping damage process (within 7 days of delivery — see the Shipping Policy)

How to File a Warranty Claim

Email sales@frigidrigid.com with:

  1. Your order number (or approximate date and city of purchase if you don't have the number)
  2. A description of what's wrong
  3. Photos — overall product, close-up of the defect, and a wider shot showing context
  4. Whether the product has been used in normal conditions or in something unusual

We'll respond within one business day. Most claims are resolved without needing to ship the product back to us; some require return for inspection. We'll cover return shipping if we ask for the product back.

Repair vs Replacement

Whether a warranty claim results in repair, replacement, or refund is at Frigid Rigid's discretion, based on:

  • The age of the product
  • The nature and severity of the defect
  • Whether the product is still in current production
  • Whether repair is the right outcome for the customer (sometimes a clean swap is faster and better)

We've been doing this since 1980. Most warranty conversations end with the customer happier than they were when they emailed us.

Made in USA Since 1980

Every Frigid Rigid Ice Chest is built by hand in Fort Myers, Florida. We make ice chests every year for the most respected names in American boatbuilding. We know how to make a cooler that lasts, and we know how to stand behind it when one doesn't.

// How to make a claim

Have a warranty question? Talk to us.

// Call

(239) 433-4447

Reach Frigid Rigid directly in Fort Myers, FL with a return or warranty question.

// Email

sales@frigidrigid.com

Send your order number, a description, and photos of the issue and the team will follow up within one business day.

// Mail

Fort Myers, FL

Frigid Rigid, 16101 Parallel Drive #150, Fort Myers, FL 33913.

Related policies: see the Privacy Policy, Terms of Service, and Shipping Policy linked in the footer.